Welcome to Dreamee Shower Kit Shop’s FAQ page! We’ve compiled answers to the most common questions about our premium bathroom solutions. Whether you’re a homeowner planning a DIY project or a professional contractor, you’ll find helpful information below.

About Our Products

Q: What types of bathroom products do you offer?
A: We specialize in premium shower and bath solutions including:
  • Shower door kits and enclosures
  • Glass clips and U-channels for shower enclosures
  • Shower enclosure headers
  • Tub enclosures
  • Bath safety and accessibility products
Our products are designed for both functionality and aesthetic appeal to transform your bathroom space.
Q: Are your products suitable for DIY installation?
A: Yes! Many of our customers successfully install our shower door kits and bath solutions themselves. We provide detailed instructions with each product. However, for more complex installations or if you’re unsure, we recommend consulting with a professional.
Q: What materials are used in your shower enclosure components?
A: We use high-quality materials including tempered safety glass, durable aluminum frames, and corrosion-resistant hardware to ensure longevity and safety in your bathroom environment.

Ordering & Payment

Q: What payment methods do you accept?
A: We accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All transactions are processed securely through our encrypted payment gateway.
Q: Is my payment information secure?
A: Absolutely. We use industry-standard SSL encryption to protect all your personal and payment information. We never store your complete payment details on our servers.
Q: Do you offer discounts for bulk orders?
A: Yes, we offer special pricing for contractors and bulk purchasers. Please contact our customer service team at [email protected] with your requirements for a customized quote.

Shipping & Delivery

Q: How long does order processing take?
A: We process all orders within 1-2 business days of receiving your payment. You’ll receive a confirmation email with tracking information once your order ships.
Q: What shipping options are available?
A: We offer two convenient shipping options:
  • Standard Shipping ($12.95 flat rate via DHL/FedEx): 10-15 business days after dispatch
  • Free Shipping (for orders over $50 via EMS): 15-25 business days after dispatch
Delivery times are estimates and may vary slightly depending on customs processing in your country.
Q: Do you ship internationally?
A: Yes! We ship worldwide, excluding some Asian countries and remote areas. If you’re unsure whether we ship to your location, please contact us before placing your order.
Q: Will I need to sign for my delivery?
A: Yes, all our packages require signature upon delivery for security purposes. Please ensure someone is available to receive your bathroom products when they arrive.

Returns & Exchanges

Q: What is your return policy?
A: We offer a 15-day return policy from the date of delivery. If you’re not completely satisfied with your shower enclosure components or other products, simply contact our customer service team at [email protected] to initiate your return.
Q: What if my product arrives damaged?
A: For large items like shower door kits and tub enclosures, please inspect your package immediately upon delivery and report any damage within 48 hours. We’ll arrange for a replacement or refund as appropriate.
Q: Who pays for return shipping?
A: Customers are responsible for return shipping costs unless the return is due to our error or defective products. We recommend using a trackable shipping method for returns.

Customer Support

Q: How can I contact customer service?
A: Our friendly customer service team is available via email at [email protected]. We typically respond within 24 hours during business days (Monday-Friday).
Q: What are your business hours?
A: Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM EST. Emails received outside these hours will be answered the next business day.
Q: Where is your company located?
A: Our physical address is:
Dreamee Shower Kit Shop
176 Boundary Street
Jacksonville, US 32202
However, please note that all customer service inquiries should be directed to our email address for fastest response.

Didn’t find the answer you were looking for? Our customer service team is always happy to help! Contact us at [email protected] with any additional questions about our bathroom products and services.