At Dreamee Shower Kit Shop, we stand behind the quality of our bathroom safety and enclosure products. We want you to be completely satisfied with your purchase of shower door kits, enclosure components, and tub enclosures. If you’re not happy with your order, we offer a straightforward returns and exchanges process for qualifying items.

Key Return Details:

  • Return Window: 15 days from delivery date
  • Condition: Unused, in original packaging with all parts
  • Return Shipping: Customer responsibility (original shipping fees non-refundable)
  • Refund Processing: 3-5 business days after we receive your return

Our Return Policy

We accept returns and exchanges for most products within 15 days of delivery, including:

  • Shower Door Kits
  • Shower Enclosure Glass Clips
  • Shower Enclosure Headers
  • Shower Enclosure U-Channels
  • Tub Enclosure components

Non-Returnable Items:

For safety and hygiene reasons, we cannot accept returns on:

  • Custom-cut glass components (due to precise measurements)
  • Opened packages of bath safety hardware
  • Any product showing signs of installation attempts

How to Return an Item

Step 1: Initiate Your Return

Email our customer service team at [email protected] within 15 days of receiving your order. Please include:

Return Request Template:

Subject: Return Request for Order #[Your Order Number]

Dear Dreamee Shower Kit Shop Team,

I would like to request a return/exchange for my recent purchase (Order #[Your Order Number]).

Product Name: [Product Name]
Reason for Return: [Reason – e.g., Wrong Size, Defective, etc.]
Preferred Resolution: [Refund/Exchange for [Product Name]]

Please advise next steps for returning the item(s).

Best regards,
[Your Full Name]
[Your Contact Information]

Step 2: Receive Return Authorization

Within 1-2 business days, we’ll email you a Return Merchandise Authorization (RMA) number and return instructions. Note: Returns without an RMA number cannot be processed.

Step 3: Package and Ship Your Return

Securely package the item(s) in their original packaging with all included parts and documentation. Include a copy of your order confirmation or packing slip. Ship to:

Dreamee Shower Kit Shop – Returns
176 Boundary Street
Jacksonville, US 32202

We recommend using a trackable shipping service and retaining your proof of postage.

Refund Process

Once we receive and inspect your return:

  • Timing: Refunds are processed within 3-5 business days
  • Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Amount: Product cost minus original shipping fees (unless return is due to our error)

Exchange Process

For exchanges, please indicate your preferred replacement item in your return request. We’ll ship the new item once we receive your return (additional shipping charges may apply for international exchanges).

Damaged or Defective Items

If you receive a damaged or defective item:

  1. Contact us within 3 days of delivery at [email protected]
  2. Include photos of the damaged product and packaging
  3. We’ll arrange for a replacement or refund at no additional cost

International Returns

For customers outside the United States:

  • You are responsible for return shipping costs and any applicable customs fees
  • Refunds will be issued in US Dollars; currency conversion differences may occur
  • Allow additional time for international return processing

For any questions about our returns policy, please contact our customer service team at [email protected].

Last Updated: [Insert Date]