Shipping Policy

At Dreamee Shower Kit Shop, we’re committed to providing high-quality bathroom safety and shower enclosure products with transparent shipping and return policies. Below you’ll find all the details about our delivery options and return process.

Shipping Information

Order Processing Time

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two shipping options to meet your needs:

Note: Delivery times are estimates and may vary depending on destination and customs processing. We ship worldwide except to certain Asian countries and remote areas.

International Shipping

For international orders:

• Customers are responsible for any customs duties, taxes, or fees
• Please ensure your shipping address is complete and accurate
• Delivery times may be longer than estimated due to customs processing

Returns & Exchanges Policy

We want you to be completely satisfied with your purchase of our shower door kits, enclosure components, and bath safety products. If you’re not happy with your order, we offer a straightforward returns process.

Key Return Details

• Return Window: 15 days from delivery date
• Condition: Items must be unused, in original packaging with all parts
• Return Shipping: Customer responsibility (original shipping fees non-refundable)
• Refund Processing: 3-5 business days after we receive your return

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

• Custom-cut glass components (due to precise measurements)
• Opened packages of bath safety hardware
• Any product showing signs of installation attempts

How to Return an Item

Refund Process

Once we receive and inspect your return:

• Timing: Refunds are processed within 3-5 business days
• Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
• Amount: Product cost minus original shipping fees (unless return is due to our error)

Exchange Process

For exchanges, please indicate your preferred replacement item in your return request. We’ll ship the new item once we receive your return (additional shipping charges may apply for international exchanges).

Damaged or Defective Items

If you receive a damaged or defective item:

• Contact us within 3 days of delivery at [email protected]
• Include photos of the damaged product and packaging
• We’ll arrange for a replacement or refund at no additional cost

International Returns

For customers outside the United States:

• You are responsible for return shipping costs and any applicable customs fees
• Refunds will be issued in US Dollars; currency conversion differences may occur
• Allow additional time for international return processing